jj7 Privacy Policy — Your Data in Safe Hands

1 Who We Are and What This Policy Covers

jj7.one is an online entertainment platform offering Casino, Slots, Live Casino, Sports Betting, Fish Games and Bingo — built specifically for Pakistan players with all transactions handled in PKR. This Privacy Policy governs how jj7 handles the personal data of everyone who visits or uses the platform, from first visit through to active account use and beyond.

The policy covers data collected through the jj7.one website accessible in your mobile browser, including all game sections, account pages, payment flows, customer support interactions and any platform communications you receive. It does not cover third-party websites that may be referenced in our platform documentation — those sites operate under their own privacy terms.

We understand that privacy matters. Many Pakistan players are using online platforms for the first time, and knowing that your personal details, payment information and game history are handled carefully is a reasonable thing to expect. This policy is written in plain language so you know exactly what is happening with your data — no legal jargon hiding anything.

2 What Personal Data jj7 Collects

jj7 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from payment processors when you make a deposit or withdrawal. The categories of data we collect include:

jj7 does not collect sensitive personal data beyond what is required for identity verification and age confirmation. We do not collect biometric data, political opinions, religious beliefs or any other special category data. We do not knowingly collect data from anyone under the age of 18.

3 Why jj7 Collects Your Data — Purposes and Legal Basis

Every piece of data jj7 collects is collected for a specific, legitimate purpose. We do not collect data just to have it. The main reasons we process your personal data are:

• Account Registration and Management: To create your jj7 account, verify your identity and age, manage your login credentials and keep your account details accurate and up to date.
• Processing Transactions: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods; to maintain accurate financial records; and to detect and prevent fraudulent transactions.
• Delivering Platform Services: To make the Casino, Slots, Live Casino, Bet, Fish Games and Bingo sections function correctly for your account, to track game history, calculate winnings, apply bonuses and manage VIP programme benefits.
• Responsible Gaming Compliance: To apply deposit limits, session time reminders, cooling-off periods and self-exclusion settings that you set in your account. We use game and transaction data to identify patterns that may indicate a problem and to enforce self-exclusion requests.
• Customer Support: To respond to your queries, resolve disputes about game outcomes or transactions, and maintain a record of support interactions for quality purposes.
• Platform Security and Fraud Prevention: To detect and investigate unusual account activity, prevent duplicate accounts, identify bonus abuse, and protect the platform and other users from fraud.
• Platform Improvement: To understand how Pakistan players use different sections of jj7, identify technical issues and improve the overall experience — using aggregated and anonymised data where possible.
• Communications: To send you platform notifications, account updates, promotional offers you have opted into, and important policy change notices. You can manage your communication preferences in your account settings.

jj7 processes your data only where we have a legitimate basis to do so. For most processing activities, this is either the performance of your account contract with jj7, compliance with our platform obligations, or our legitimate interest in operating a secure and fair gaming environment. Where we rely on your consent — for example, for optional marketing communications — you can withdraw that consent at any time through your account settings.

4 Cookies and Tracking Technologies

jj7 uses cookies and similar tracking technologies to make the platform work correctly and to understand how it is being used. A cookie is a small text file placed on your device when you visit jj7.one. It helps the platform remember your preferences, keep you logged in during a session and collect anonymised usage statistics.

The categories of cookies used on jj7 are:

• Essential Cookies: Required for core platform functions — keeping you logged in, remembering your session preferences and ensuring secure account access. These cannot be turned off without breaking the platform.
• Analytics Cookies: Used to understand how players navigate jj7 — which game sections are most popular, where players drop off during registration and how long sessions last. Data collected is aggregated and does not identify individual users.
• Functional Cookies: Remember your language preference, display settings and any platform customisations you have made to improve your experience on return visits.
• Security Cookies: Help detect unusual login activity, protect against cross-site request forgery and ensure the integrity of account sessions.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality — you may not be able to log in or play games correctly. Blocking analytics and functional cookies will not prevent access but may reduce the quality of your experience.

5 How jj7 Shares Your Data

jj7 does not sell your personal data to any third party. Your personal information is not a product — it is something we hold in trust. However, to operate the platform and deliver the services you use, jj7 does share certain data with specific categories of trusted third parties:

• Payment Processors: When you make a deposit or withdrawal, the necessary transaction data is shared with JazzCash, Easypaisa, Raast or the relevant bank to process the payment. These processors receive only the data required for that transaction and are bound by their own privacy and security obligations.
• Identity Verification Partners: If jj7 uses a third-party service to assist with KYC (Know Your Customer) checks, your identity documents and personal details may be shared with that service for the sole purpose of verification. These partners are contractually bound to handle your data securely and not use it for any other purpose.
• Game Software Providers: The Casino, Slots, Live Casino and Fish Games sections use software from third-party game providers. These providers may receive session data and game-play information to deliver game content and resolve disputes. They do not receive your financial or full identity data.
• Platform Security and Fraud Detection Services: jj7 may use specialist fraud detection tools that analyse login patterns, transaction behaviour and device data to identify suspicious activity. Data shared with these services is used solely for security purposes.
• Legal and Regulatory Obligations: jj7 will disclose personal data to relevant authorities if required to do so by law, court order or in the context of an investigation into fraud or criminal activity. We will not use this as a blanket justification — disclosure only happens when legally required.

All third-party partners who process personal data on behalf of jj7 are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for their own commercial purposes.

6 Data Retention — How Long We Keep Your Data

jj7 retains personal data only for as long as necessary for the purpose it was collected. The retention periods for different categories of data are:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five years after account closure, to comply with anti-money laundering and financial record obligations.
• Transaction Records: All PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date, in line with standard financial record-keeping practice.
• Game History: Retained for the duration of your account plus three years after closure, to allow dispute resolution and audit trail maintenance.
• Support Communications: Retained for three years from the date of the interaction, or longer if a dispute arising from that interaction remains unresolved.
• Technical and Analytics Data: Session logs and anonymised usage data are typically retained for up to 24 months in an aggregated form.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent re-registration during an active exclusion period and to honour permanent exclusion requests.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7 Data Security — How jj7 Protects Your Information

jj7 takes data security seriously and has implemented technical and organisational measures designed to protect your personal data from unauthorised access, loss, misuse or disclosure. Security measures in place include:

• SSL/TLS encryption on all data transmitted between your device and jj7.one servers — the padlock icon in your browser confirms this is active.
• Encryption of sensitive data at rest, including stored financial account references and identity documents.
• Access controls that restrict employee access to personal data on a need-to-know basis — not everyone at jj7 can see your full data; access is role-limited and logged.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Secure deletion protocols for data that has reached the end of its retention period.

Despite these measures, no online platform can guarantee absolute security. You also have a role to play — keeping your password secure, not sharing login credentials and logging out of your account when using shared devices all contribute significantly to the security of your account data.

8 Your Rights Over Your Personal Data

You have rights over the personal data jj7 holds about you. These rights are practical — you can exercise them by contacting jj7 support through the platform's help section. The rights you have include:

To exercise any of these rights, contact jj7 support through the platform help section. We will respond within a reasonable timeframe. Some requests may require identity verification before we can action them, to ensure we are disclosing or modifying data for the correct person.

9 Children's Privacy

jj7.one is strictly an adults-only platform. All content, games and services are intended exclusively for users aged 18 and above. jj7 does not knowingly collect personal data from anyone under the age of 18.

If you believe that a person under 18 has registered an account or provided personal data to jj7, please contact support immediately. Any account confirmed to belong to a person under 18 will be closed, all data deleted in accordance with our retention policy, and any funds handled in accordance with the Terms and Conditions.

Parents and guardians are encouraged to use parental control software to restrict access to gambling and gaming platforms on shared or family devices. jj7 is committed to preventing underage access and takes age verification seriously at the registration stage.

10 Marketing Communications and Opt-Out

If you have opted in to marketing communications from jj7, you may receive emails or platform notifications about new games, promotions, bonus offers, Cricket and PSL betting markets, seasonal events and VIP programme updates. These communications are sent only to players who have actively consented to receive them.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your jj7 account settings — this is the quickest method and takes effect immediately.
• Clicking the unsubscribe link in any marketing email you receive from jj7.
• Contacting jj7 support and requesting removal from marketing lists.

Opting out of marketing communications does not affect transactional messages — you will still receive account notifications, deposit confirmations, withdrawal updates and important policy communications as these are part of the account service rather than marketing.

11 Changes to This Privacy Policy

jj7 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in data processing practices or updates required by applicable law. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes — those that materially affect how your data is handled or your rights over it — jj7 will take reasonable steps to notify active account holders through platform notifications or email before the changes take effect. Your continued use of jj7 after the effective date of any updated policy constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, how your data is handled, or want to exercise any of your data rights, please contact jj7 support through the platform's help section. Reference the relevant section of this policy when submitting a privacy-related query so we can assist you more efficiently.